admin

FOREWORD

The PA and Office administrator takes responsibility for much of the organisation and co-ordination in the office. It is a task that requires tact, diplomacy the ability to communicate with all levels. This course provides clear understanding of the range of important functions the P.A and Office administrators fill and provides you with the tools and techniques to be more effective in the workplace. In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism and teach you a range of techniques that will help your role – from arranging and controlling meetings, to managing upwards and handling commercially sensitive information. This is a great course, full of excellent content and useful skills and techniques.

THE COURSE ENTAILS THE FOLLOWING;

  • Excellent Communication and etiquette skills,
  • Project and time management,
  • Developing relationships across the organization,
  • Managing Events,
  • Planning and Budgeting,
  • Dressing Appropriately for Your Role,
  • Timing and Risk Management,
  • Minute Taking and Effectively Managing Meetings,
  • Minute Taking – From notes to minutes,
  • Attitude Change and Team Building…
  • Developing  the right Image
  • Improving your Credibility
  • Prioritizing and Goals Setting and much more

 AFTER COMPLETING THIS COURSE, PARTICIPANTS WILL HAVE LEARNED TO:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Prepare for changes and surprises
  • Manage others and keep them on track
  • Keep minutes
  • Manage meetings expertly
  • Understand and use email protocol
  • Develop computer and communication skills
  • Develop phone and voicemail etiquette
  • Develop confidentiality
  • Understand and use social media management
  • Handle difficult people and situations

SEMINAR INFORMATION

VENUE: Sarova Stanley Hotel, Nairobi Kenya

DATE: 20th to 21st April 2017

TIME: 8:30AM TO 4:30PM

FACILITATION FEE: Kshs 36,500 + VAT (16%) / 500USD

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