The workplace is becoming ever more diverse with age, gender, education, religion being just but a few of the differences found in the workforce. In addition, the customer and the general public are becoming more and more aware as well as assertive about their uniqueness. It is with the above background that we consider that diversity management skills are critical for today’s leader/manager.
WHAT YOU WILL LEARN:
- Elements if diversity.
- Challenges of leading in a multi-cultural society.
- Cultural orientations.
- Cultural perspectives and their impact on the workplace.
- Building an inclusive organizational culture.
- The high performance culture.
HOW WILL YOU BENEFIT FROM THIS COURSE
- Improved ability to manage staff and customers who hail from different backgrounds.
- Improved ability to work in different cultural settings.
HOW WILL YOUR ORGANIZATION BENEFIT FROM THIS COURSE?
- Better staff cohesion.
- Better understanding of customer’s “soft” needs.
- Reduced customer complaints.
DURATION
3 days
