WHAT IS COMMUNICATION AND EMOTIONAL INTELLIGENCE?

Communicating with emotional intelligence is our ability to converse with others beyond just talking and listening. Emotional intelligence increases awareness of verbal and physical cues such as tone, intonation, facial expressions and body language. Being able to read these signs and adjust communication appropriately can help to gain trust and confidence. Combined with effective listening, these skills can help build relationships and personal confidence.

WHAT YOU WILL LEARN:

• The value of people skills for achieving results
• Interpersonal communication skills
• How emotional intelligence can enhance communication
• Managing communication to optimise results
• Giving and receiving feedback
• Effective listening
• Overcoming barriers to communication
• Gaining trust and confidence
• Assertive communication
• Relationship styles, emotions and attitudes in communication
• Building workplace people networks
• Managing difficult communication situations and conflict situations

HOW WILL YOU BENEFIT FROM THIS COURSE?

• Learn how to navigate conversations that are hostile or make you feel uneasy
• Develop effective “small talk” skills for networking
• Use effective listening skills in team management, client management and sales to communicate and negotiate for win-win outcomes

HOW WILL YOUR ORGANISATION BENEFIT FROM THIS COURSE?

• Have teams who communicate effectively and subsequently work cohesively
• Reduce instances of bullying
• Ensure staff are representing the organisation with a professional level of communication

DURATION

2 day

SEMINAR INFORMATION

VENUE: Sarova Stanley Hotel, Nairobi, Kenya

DAY: 19th to 20th January 2017

TIME: 8:30 am to 4:30 pm

FACILITATION FEE: Kshs 36,500 + 16% VAT (42,340) / $500