WHAT IS CONFIDENCE AND ASSERTIVENESS?

Confidence and assertiveness is one of the key drivers that influences the way we present ourselves and subsequently how we are perceived. When assertive, one can communicate in a clear and direct manner without coming across as aggressive or passive-aggressive. Individuals can draw on their confidence and assertiveness to combat factors such as shyness, bullying or feelings of inadequacy; it allows them to communicate with clear intention. Individuals from all roles and responsibilities can feel affected by a lack of confidence and assertiveness, particularly when they are in unfamiliar or uncomfortable situations. Confidence develops and is enhanced by both applying appropriate behaviours and by valuing one’s own capabilities.

WHAT YOU WILL LEARN:

• Importance of professional confidence and assertiveness in business and work situations
• The secrets of confidence, self-esteem and self-worth
• Overcoming barriers to professional confidence
• Staying calm and composed in professional situations
• Communication strengths and weaknesses
• Assertive, aggressive and non-assertive behaviour
• Assertive communication
• Understanding and meeting the needs of others
• Assertiveness and negotiated agreements
• Strategies for dealing confidently with difficult work situations and difficult people at work
• Using professional confidence strategies for making a significant difference to your professional career

HOW WILL YOU BENEFIT FROM THIS COURSE?

• Learn how to control emotions when in uncomfortable situations such as aggressive behaviour, bullying, networking, meetings or public speaking
• Feel confident explaining your opinions, role and aspirations
• Learn how to ask for what you want and negotiate outcomes

HOW WILL YOUR ORGANISATION BENEFIT FROM THIS COURSE?

• Improve staff engagement
• Staff are equipped with the skills to handle difficult situations before escalating them
• Staff behave more assertively

DURATION2 days

WHICH OTHER COURSES OR PROGRAMS COMBINE WITH THIS COURSE?

• Presentation skills
• Personal leadership module
• Leadership program